STEP 1
Fill out the trade-in form on our website, providing the complete details of your product.
STEP 2
Upload at least 6 photos of your product. Make sure that your product is well-lighted and that there are no objects obstructing the shot. Also, make sure to capture all of its sides and angles, most especially the front and rear. These photos will help us assess the physical condition of your product.
STEP 3
Wait for us to reach out to you. If you haven’t heard from us after 5 business days, please do not hesitate to follow up.
STEP 4
Once your product has been approved for the next assessment step, we will send you the details of your appointment via text or email. We will also require you to bring your product to our Service Center at 99 Kanlaon Street, Sta. Mesa Heights, Brgy. Lourdes, Quezon City. This is so we can evaluate its functionality and working condition.
STEP 5
If your product passed both rounds of assessment, we will present you with the option to trade it for store credits. You can use the store credits to purchase any item on our website. Please note that the store credits must be consumed immediately after the offer has been accepted.
1. Store Credits will act as cash in our store. You can use this to purchase any item/s on the Sound Advice product page.
2. Store credits cannot be exchanged for cash.
3. Store credits are non-transferrable.
4. Store credits must be immediately consumed to have a successful trade-in deal.
1. After you formally accept our Store Credit Offer, you will be sent a Store Credit Code.
2. Use the Store Credit Code before you check out from our store. Your overall total will reflect the reduced price based on the store credit code.
3. The Store Credit Offer has a one-time redemption status. This means that your code will only work once.
1. Yes, you may decide to end the trade-in service inquiry and keep your items as long as you have not formally accepted our Store Credit Offer.
2. We consider that our offer has been formally accepted once you use our Store Credit Code.
3. If you decide that you are not happy with our offer, you may choose to reject our offer and claim your product/s from our service center.
